Client Success Manager (Europe)
With a work environment that encourages and nurtures creativity, great ideas take flight and become products and services built from the bottom up. Working for Rosetta Stone or Lexia, a Rosetta Stone Company, means that your opportunities are limitless.
There’s an amazing energy here. It’s the feeling that we’re doing something unique, unexpected, and beneficial, and it permeates everything we do.
We are dedicated to helping people change their lives through the power of language and literacy education. Join our passionate, energetic, and international team and add your talents to Who We Are!
The Client Success Manager (CM) is a key role within the B2B Services and Support department. Reporting to the Client Services Manager, the CM is responsible for the successful implementation of Rosetta Stone language programs, monitoring client usage and ensuring program adoption. In collaboration with their Sales counterparts, the CM will be assigned to a group of accounts in the Corporate and Education sectors to achieve renewal targets and identify growth opportunities. The level of success will be measured based on adoption/usage of Rosetta Stone, client satisfaction and client revenue retention.
Desired candidates will reside in Germany.
Implementation and Client Management
Consult with clients to jointly establish specific goals, the metrics used to evaluate progress towards those goals, and to align expectations for maximum client success
Lead Rosetta Stone implementation activities, coordinate internally/cross-functionally as needed to meet client requirements and deliver services
Monitor adoption and usage; conduct program reviews with clients using established metrics and reporting to ensure they are on track to meet goals. Consult with clients to remedy programs that are off track
Identify opportunities to continuously promote Rosetta Stone to client users
Keep clients informed of new products, web-based tools and product improvements that can provide additional value
Internal Collaboration and Coordination
Partner with Sales team presale on individual accounts to set expectations, define client success goals, technical requirements, and implementation
Partner with Sales team throughout the client lifecycle to achieve renewal targets and identify growth opportunities
Ability to work as a team member with other Client Managers
Acquire and maintain strong product knowledge
Develop understanding of Rosetta Stone methodology
Monitor and communicate client feedback to a wide range of internal teams to promote continuous improvement to product and processes
Maintain complete, consistent and quality activity/contact records in our CRM application
Fluency in English and German required
BA/BS from an accredited institution highly preferred
Minimum of 2 years account management, sales, partner management and/or professional services experience with B2B software/technology companies (preferably academic/learning software)
Experience working in a team-selling environment / previous B2B Sales experience
Strong analytical skills
Excellent written, verbal and presentation skills
Program/project management experience
Ability to build trust, rapport and strong client relationships
Ability to multi-task and communicate effectively in a high paced environment
CRM and IT aptitude knowledge desirable (salesforce.com)
Passionate about being a customer advocate with a sense of urgency and energy
Working With Us
You’ll have the best of all worlds… the opportunity to work with passionate, talented people who are the best in their fields. Employee well-being is first and foremost at Rosetta Stone — we know that professional success depends on personal health and happiness. That’s why we empower you with benefits you can use to succeed in every area of your life.
At Rosetta Stone we speak, learn, and interact differently, we embrace and thrive on these differences! We deeply benefit from the diversity that each individual has to offer. We are dedicated to fostering a culture that celebrates unique backgrounds, ideas and experiences. Rosetta Stone is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, pregnancy, veteran status or any other status protected by federal, state or local laws.
About Rosetta Stone & Lexia Learning
There's an amazing energy at Rosetta Stone®. It's the feeling that we're doing something unique, unexpected, and beneficial, and it permeates everything we do. We are Rosetta Stone—and we are dedicated to helping people change their lives through the power of language and literacy education. Join our passionate, energetic, and international team and add your talents to Who We Are!