Job Summary

Harvard Kennedy School is looking for a creative, solutions-oriented team player to fill the role of Learner Engagement Manager. Reporting to the Senior Director of Educational Technology / Director of Public Leadership Credential (PLC), the successful candidate will be part of a strategic project team in the Academic Deans’ office to develop and deliver a series of online courses for mid-career professionals. This position is a fully benefits-eligible term appointment for one year from the date of hire.

Job-Specific Responsibilities

Develop learner engagement strategy and execute tactics in support of that strategy
Contribute to continuous improvement of courses by analyzing learning data and learner feedback and by designing and leading focus groups with learners
Design and facilitate online community to foster learner engagement / retention across courses
Extract data from Salesforce for forecasting and reporting
Draft policies related to learner experience
Frame requirements for learner life-cycle technologies
Other duties as required

For more information, please visit the Public Leadership Credential Website

Basic Qualifications

Bachelor’s degree
Minimum of three years related professional experience

Additional Qualifications

Experience extracting data from Salesforce (or similar CRM), data analysis, data visualization tools (e.g. Tableau), LMS (ideally Canvas), Zoom
Agile / entrepreneurial mindset, team-oriented, comfortable working in a start-up environment
Experience working in a college / university setting, ideally in enrollment services, student services, online programming, non-traditional learning environments, with international constituents
Experience as an online learner is a plus
Strong organizational, written and verbal communication, and project management skills

Physical Requirements

Some light lifting may be necessary

Additional Information

This position is fully benefits eligible term appointment for one year from date of hire. 

We regret that the Harvard Kennedy School does not provide Visa Sponsorship.
Harvard University requires pre-employment references and background checks.
Harvard University is committed to supporting a healthy, sustainable learning and working environment.

About Harvard Kennedy School, Harvard University

The John F. Kennedy School of Government at Harvard University is a graduate and professional school that brings together students, scholars, and practitioners who combine thought and action to make the world a better place.

Our mission is to improve public policy and public leadership across the United States and around the world so that people can lead safer, freer, and more prosperous lives. Harvard Kennedy School teaches current and future leaders the skills they need to effectively advance public purpose throughout society. Our renowned faculty and trailblazing research centers pioneer bold new ideas. And as the most international school at Harvard, we convene global leaders in the Forum, host visiting experts in the classroom, and attract a diverse community of faculty, students, and staff.

You can be part of this endeavor.